Privacy Policy

How Farniku collects, uses, and protects your personal information.

Last updated: July 1, 2026

Farniku ("we", "us", or "our") operates the website farniku.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity Data: Full name, date of birth, nationality, government-issued ID number.
  • Contact Data: Email address, telephone/mobile number, postal address.
  • Licence Data: Driver's licence number, issue date, expiry date, issuing authority.
  • Transaction Data: Booking reference, rental dates, vehicle selected, payment method, billing address.
  • Usage Data: IP address, browser type, pages visited, time spent on pages, referral source.
  • Marketing Data: Your preferences for receiving marketing communications from us.

2. How We Collect Your Information

We collect information through the following means:

  • Direct interactions: When you complete a booking form, contact form, or enquiry on our website.
  • Automated technologies: Cookies, web beacons, and similar tracking technologies as detailed in our Cookie Policy.
  • Third parties: Payment processors, identity verification partners, and analytics providers.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage your car rental booking and payments.
  • To verify your identity and driver's licence eligibility.
  • To communicate with you about your reservation, including confirmations and updates.
  • To provide customer support and respond to enquiries.
  • To comply with legal and regulatory obligations (e.g., LTO, LTFRB requirements).
  • To send you marketing communications where you have given consent.
  • To improve our website functionality and user experience.
  • To detect and prevent fraud or unlawful activity.

4. Legal Basis for Processing

We process your data on the following bases:

  • Contract performance: Processing necessary to fulfil your rental agreement.
  • Legal obligation: Processing required by Philippine law.
  • Consent: Where you have opted in to marketing communications.
  • Legitimate interests: Fraud prevention, website analytics, and business improvement.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information with:

  • Insurance providers: To administer vehicle insurance coverage.
  • Payment processors: To process rental payments securely.
  • IT and analytics providers: Who assist us in operating our website (under strict data processing agreements).
  • Law enforcement or regulatory authorities: Where required by law or court order.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with Philippine legal requirements:

  • Rental records and contracts: 5 years from rental completion.
  • Financial and payment records: 10 years (as required by BIR regulations).
  • Marketing preferences: Until you withdraw consent.

7. Your Rights

Under the Data Privacy Act, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Portability: Receive your data in a structured, machine-readable format.
  • Object: Object to processing based on legitimate interests or for direct marketing.
  • File a complaint: Lodge a complaint with the National Privacy Commission (NPC) at www.privacy.gov.ph.

To exercise any of these rights, contact our Data Protection Officer at supp@farniku.com.

8. Data Security

We implement industry-standard technical and organisational measures to protect your data, including SSL/TLS encryption for all data transmissions, restricted staff access, and regular security audits. However, no internet transmission is 100% secure.

9. Cookies

We use cookies and similar technologies on our website. For full details, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For any privacy-related questions or requests:

  • Email: supp@farniku.com
  • Post: Farniku Data Protection Officer, Unit 4B, One Corporate Centre, Julia Vargas Ave, Ortigas Center, Pasig City, 1605 Metro Manila, Philippines
  • Phone: +63 2 8650 4200